Starter policy. This is generic print-on-demand language for launch and should be reviewed before the shop takes paid orders.
Sour Six items are typically printed and packed after you order. Because of that, we generally cannot accept returns for a change of mind, or for sizing or color preference, once production has started.
Damaged, defective, or incorrect items
If something arrives damaged, is defective, or is not what you ordered, email info@soursix.com within 14 days of delivery. Please include your order number and clear photos of the item and the packaging. We’ll work with you on a replacement or a refund.
Refunds
When a refund is approved, it is returned to the original payment method. Processing times depend on the payment provider. Order-status questions can go to info@soursix.com or orders@soursix.com.